Home Delivery Slots Sainsburys
Delivery slots are open to book 3 weeks in advance (21 days) on our website. You can book multiple slots as long as each order has met the £25 minimum spend and is checked out with your chosen delivery slot. We are looking at ways to allow customers to automatically book regular slots and will update you when this is possible. How to secure a Sainsbury's home delivery slot for a vulnerable person As we continue to navigate these tricky times during the coronavirus pandemic, many of us will be trying to help an elderly.
© @Copyright HELLO! Hello! Magazine
The government has now released its list of clinically vulnerable people who qualify for support during the coronavirus crisis. Supermarket bosses will have received this list and will be in the process of contacting their vulnerable customers to offer them priority booking for online shopping services. If you're a vulnerable person or live with someone who is, you may be looking for advice on what to do next regards grocery shopping. We've rounded up information from five major supermarkets to help…
Sainsbury's
The latest information on Sainsbury's blog says: 'We are giving our customers who are vulnerable priority access to our online home delivery service. So far we’ve been able to identify and prioritise hundreds of thousands of vulnerable people across the UK.
'The government have identified and shared with us the customers who they consider the most vulnerable, and we’re in the process of contacting these customers to offer them priority access to home delivery slots. We are waiting for the databases for Scotland, Wales and Northern Ireland and will contact vulnerable customers in those areas as soon as we are able.'
© Provided by Hello! sainsburysSainsbury's has a number to call if you haven't received a vulnerable person letter
How do I book a Sainsbury's home delivery slot for a vulnerable person?
You need to follow instructions from the text message or letter you received to register as vulnerable on the government's website. If you didn't get contacted, you can register at gov.uk, and then contact your GP to request a letter. If you haven't been contacted by Sainsbury's already, then you should be soon.
There is a Sainsbury's phone number to call for the Careline should you need it. Understandably, Sainsbury's is currently experiencing high levels of demand for the service, but the number to call is 0800 328 1700 and is available Monday to Sunday 8am-11pm.
Tesco
Tesco's CEO Dave Lewis said: 'On Thursday, we were given an initial list of 110,000 clinically and socially isolated people by the Government. From these, we were able to match 75,000 existing customers and we’ve already contacted them to let them know we’re making home delivery slots immediately available to them. As we receive more data from Government, we’ll make even more slots available.'
© Provided by Hello! tesco-signTesco has contacted its vulnerable customers
How do I book a Tesco delivery slot for a vulnerable person?
To book a slot, you need to go to tesco.com/groceries and log in. Vulnerable customers can book a priority slot with an eight-hour window for delivery.
If you don't currently have an account with Tesco but have received a letter from the NHS because you're classified as clinically vulnerable, you can create an account on their website or call Tesco on 0800 917 7359. The store can then check if you are on the government's list.
Ocado
A representative for Ocado told HELLO!: 'We have received the government’s vulnerable shield list and have cross-referenced it with our customer database to help support those in need. We have already identified our customers on the vulnerable list and reached out to offer them delivery slots with ocado.com. We will continue to do our part as the government updates its shield list.'
© Provided by Hello! ocadoYou can reach Ocado on the 'Contact Us' section of their website
How do I book an Ocado delivery slot for a vulnerable person?
Follow the instructions you have received from Ocado's correspondence with you. If you haven't heard from the online supermarket, visit gov.uk to register onto the government’s list. Ocado also suggests getting in touch with them using their 'Contact Us' online form.
Asda
The Asda website says: 'We have been working closely with the DEFRA (Department for Environment, Food and Rural Affairs) and some of our fellow supermarkets for the last couple of weeks to understand how to ensure essentials reach those with no support network.
'The data we’ve received from the UK Government has allowed us to email our customers to offer first access to delivery slots, ensuring they get what they need while they stay safe at home. We’re also working on similar programmes for customers in Scotland, Wales and Northern Ireland.'
© Provided by Hello! asdaAsda priorities their most vulnerable customers
How do I book an Asda delivery slot for a vulnerable person?
A representative for Asda told HELLO!: 'People who’ve been identified on the government’s vulnerable person list will have received either an email or a letter and all the information they need is in there.'
In terms of booking a slot, Asda's website says: 'During this busy time we'll only show slots for the next 7 days to allow us to prioritise our most vulnerable customers.'
Morrisons
How do I book a Morrisons delivery slot for a vulnerable person?
Like other supermarkets, Morrison's vulnerable customers will have received communication from them about priority online booking. The store is adding a fast track queue system so its vulnerable customers can be prioritised.
© Provided by Hello! morrisonsMorrisons is launching a telephone ordering service
The chain has introduced other measures to help vulnerable customers too. On March 23, the store launched a new range of food boxes containing grocery and household essentials for home delivery. There are five variations of food box, with prices ranging from £30 to £45.
Morrisons is also launching a customer call centre for orders to be taken over the phone so that people who do not shop online can still order food. In the meantime, their online shopping customer number is 0345 322 0000.
All you need to know about our delivery service
Grocery delivery information
We deliver to 98% of UK households, in this article you can view information about your delivery, delivery charges and read some of our FAQs about our deliveries.
Delivery Articles:
FAQs
Our grocery service currently covers 98% of UK households. We deliver your grocery order from a store local to you and allocate these stores based on your postcode. You can check if we deliver to your area by clicking here, fill in your postcode and click Check Postcode.
We are constantly looking for ways to improve our grocery service and would like to hear your feedback. If we do not deliver to you, you can let us know by registering your details with us by clicking here. We will then be able to let you know in the future if we extend our service to cover your area.
Please note, we don't currently offer a delivery service outside of the UK as we can’t guarantee the delivery will be safe and undamaged during transportation.
Sainsburys Home Delivery Slots Released
You or someone aged 18 or over on your behalf must be available to receive, inspect and sign for your grocery order. We will not be able to leave goods unattended under any circumstances.
To take the best care of your shopping, we pack your frozen and chilled goods in separate bags and keep them at the right temperature. Your shopping is then delivered in special vans with temperature-controlled compartments.
We will always deliver to the front door of your house or flat. From Sunday 30th August 2020, your delivery will not be bagged. Safety is our highest priority and our colleagues will continue to follow social distancing guidelines and will not enter your home when they deliver your order but can assist you in transferring your order from the totes to your own bags or containers. Our drivers also have sanitiser which they will continue to use before and after each delivery. Please have bags or a suitable container ready for when your shopping arrives or during your collection slot. If you are shielding, we would ask that you leave bags outside your door so that the driver can transfer your shopping into your bags for you.
Our delivery service does not include a detailed check of your shopping. The driver will hand you the delivery paperwork when your shopping is delivered. However, if you have any queries, you are welcome to call our customer helpline on 0800 328 1700.
If you are out for the time of your scheduled delivery, or are unable to meet our driver in your workplace within a reasonable time, we reserve the right to charge our standard delivery charge for re-delivery. Our 'providing a safe delivery' section below sets out more information. Please let us know as soon as possible if you are not able to be in to receive your delivery.
If you have not contacted our Customer Care Team on 0800 328 1700 within 24 hours to rearrange a failed delivery, the order will be cancelled and refunded and we may retain the delivery fee.
Please do not offer our drivers tips as they are not able to accept them.
The following information sets out our current delivery guidelines to ensure the health and safety of our customers and drivers are protected.
We will always deliver to the front door of your house or flat. From Sunday 30th August 2020, your delivery will not be bagged. Safety is our highest priority and our colleagues will continue to follow social distancing guidelines and will not enter your home when they deliver your order but can assist you in transferring your order from the totes to your own bags or containers. Our drivers also have sanitiser which they will continue to use before and after each delivery. Please have bags or a suitable container ready for when your shopping arrives or during your collection slot. If you are shielding, we would ask that you leave bags outside your door so that the driver can transfer your shopping into your bags for you.
Our Driver will deliver to any floor of your residential building providing it is safe to do so. If the driver has safety concerns they will discuss alternative options with you for that delivery. The store will then contact you to discuss future deliveries.
Sainsburys Home Delivery Slots For The Elderly
Our drivers are equipped to make a reasonable adjustment to make a delivery where there are no lifts or those in place are not working, but will complete a dynamic risk assessment on each delivery to ensure it is safe and practical to make that delivery. The driver will consider any potential safety issues such as width and condition of the stairs and any risk to their personal safety.
Please note the service does not extend to unpacking your shopping or entering the home at this time.
For deliveries to customers at a business address, we are only able to deliver to the ground floor communal entrance of your business, but are unfortunately not able to come up to your desk or place of work. If your business has a shared ground floor reception, this is the point to which we will deliver.
Please ensure you are available to receive and sign for the order within your timeslot. Our drivers will wait a reasonable amount of time for you to arrive at the ground floor reception to collect your order but if you do not arrive, they may need to leave without delivering your order. While we may be able to organise a redelivery for a subsequent time, we may need to charge for this redelivery.
If you're not in when we deliver your order, we'll put a 'while you were out' card through your letterbox. This will contain details on how to get in touch with us to arrange an alternative delivery time. Drivers will also try to get in touch with you on the phone to rearrange a delivery time. If you haven't provided a contact phone number on your account, you can contact us for more information on your delivery.
If you have any missing items, contact us and we'll be happy to help.
If you book a green delivery slot, this means a vehicle is already scheduled to be in your area.